Trade & Export

Trade & Export Information:

  • International Shipping Policies and Terms

  1. Order Processing
  • Orders are confirmed after receipt of payment or agreed-upon payment terms.
  • Processing time: 1–5 business days depending on order size and destination.
  • Products are subject to availability; delays will be communicated promptly.
  1. Shipping Methods
  • Carriers: DHL, FedEx, UPS, and specialized freight forwarders for bulk shipments.
  • Delivery Time:
    • Middle East: 3–7 business days
    • Asia: 5–10 business days
    • Europe & Americas: 7–14 business days
  • Tracking: All shipments include tracking numbers for real-time updates.
  1. Shipping Costs
  • Costs are calculated based on weight, volume, and destination port.
  • Bulk orders may qualify for discounted or negotiated shipping rates.
  1. Customs, Duties, and Taxes
  • International shipments may be subject to import duties, taxes, and local regulations.
  • Buyer is responsible for any customs charges unless shipping terms specify DDP.
  1. Packaging
  • Products are packaged to prevent damage and comply with international shipping regulations.
  • Eco-friendly, durable, and export-grade materials are used.
  1. Insurance
  • Shipments under CIF or DDP are insured by the seller.
  • For FOB or EXW, the buyer is responsible for arranging insurance.
  1. Lost or Damaged Shipments
  • Claims must be reported within 7 days of delivery.
  • Required documentation: invoice, shipping label, photos of damaged goods.
  • Verified claims will be refunded or replaced based on shipping terms.
  1. Returns and Exchanges
  • Returns are accepted only for defective or incorrect shipments.
  • Buyer must request a Return Authorization Number (RAN) before returning items.
  • Return shipping costs are determined based on Incoterms agreed upon.
  1. Payment Terms
  • Advance Payment: 100% upfront via wire transfer, PayPal, or bank draft.
  • Letter of Credit (LC): Irrevocable LC at sight or within agreed terms.
  • Open Account / Net Terms: Available for established buyers based on credit approval (Net 30–60 days).
  • Currency: Payments accepted in USD, EUR, or as agreed in the contract.
  1. Export procedures, delivery timelines, and incoterms (FOB, CIF, etc.).

Incoterms (International Commercial Terms)

Moez Global Trading LLP operates under standard Incoterms 2020, depending on buyer agreement:

Term

Responsibility

FOB (Free on Board)

Seller delivers goods on board the vessel; buyer pays shipping, insurance, and customs fees.

CIF (Cost, Insurance, Freight)

Seller covers cost, insurance, and freight to the port of destination; buyer handles customs clearance and import duties.

DDP (Delivered Duty Paid)

Seller bears all costs, including shipping, insurance, and import duties, delivering goods to buyer’s premises.

EXW (Ex Works)

Buyer is responsible for all costs from seller’s warehouse; seller only makes goods available for pickup.

 

  • Compliance certificates (ISO, FDA, CE, Halal, etc.).